February 28, 2016
Must Have Thick Skin
There are a lot of times when having thick skin is necessary. I work in customer service, and trust me when I say that the sooner you figure out that it's not personal when someone calls in and they're mad as hell, the better off you're going to be. I used to take everything personally when someone called and they were completely irrational. Now, I take a deep breath and think how lucky I am to be having a much better day than they are.
It takes thick skin to work in customer service. I'm much more mindful when I call customer service of my attitude. I try really hard to be pleasant to the representative on the phone because I know they're not to blame for whatever problem I'm having that prompted the call.
You also have to have thick skin of you put your writing out for the public to read. Haters are going to hate, and no matter how great your book is, someone's going to hate it and they're going to rip you a new one in their review on Amazon and/or Goodreads. I try never to personally attack an author when I'm writing a review. Why? Because authors have feelings, too. Personally attacking them doesn't serve any purpose other than hurt someone's feelings. There are ways to write objective reviews without being nasty to the writer.
Again, I used to take things personally. Now, I don't care if you hate my writing. I mean... I care, but even the most famous authors out there have haters. I'm just happy someone is reading my work.